West Coast Dental Enhances RCM with Denticon

West Coast Dental is a fast-growing dental service organization (DSO) with forty locations. It needed a practice management system with built-in revenue cycle management (RCM) functionality that could accelerate claim processing and payment collection. 

It selectedPlanet DDS Denticon, a cloud-based practice management system because it automated many RCM functions, significantly reduced turnaround times, enhanced revenue flow, and was fully integrated with DentalXChange, the largest dental insurance clearinghouse in the United States. 

Download the West Coast Dental Case Study

Denticon RCM Key Features

“I highly recommend Denticon,” said Karla Morales, vice president of revenue cycle management at West Coast Dental. “It’s easy to use, easy to train, and easy to understand.”  The Denticon built-in RCM functions include: 

• Dental insurance verification 
• Integrated clinical notes and image attachments 
• Tiered fee schedules 
• Electronic claim submissions 
• 835 / ERA automated payment posting 
• Claims denial management 
• Electronic billing 
• Accounts receivable 
• RCM reporting 

It also has a Claims Task Manager, a to-do list that shows at-a-glance any information or tasks that are missing. Managers can run reports off the task manager to identify areas where workflow efficiency or staff training may be needed. 

Discover how Denticon helped West Coast Dental enhance RCM and consolidate data in this video testimonial:

Efficient Dental Claims Management 

Denticon has intuitive reporting tools that provide team members with actionable data on collections, aging reports, claim statuses, and other data that facilitates financial planning. 

“We’re able to report on data on a daily basis, a monthly basis, year-to-date, etc. We can check on collections, revenue generation, insurance benefits, where claims stand in terms of billing or aging. It’s very user-friendly,” said Karla Morales, vice president of revenue cycle management.  

Growth-Ready Infrastructure for DSOs

As chief information officer, Lionel Vary knew their old server-based practice management system needed to be replaced by a modern solution. “Our legacy system was based on antiquated technology that was hard to maintain,” said Vary. “Each clinic had its own server and that made it hard to access and consolidate data. We faced unexpected challenges beyond basic expenses like hardware maintenance and security software.

“DSOs need to recognize that our primary focus is providing dental care, not managing data security or IT infrastructure. By minimizing our IT footprint and embracing cloud-based practice management systems tailored to DSO workflows, we can allocate more resources to patient care.” 

With Denticon cloud-based software, authorized team members can access data anywhere, any time. “We’ve now transitioned over forty offices to the cloud with Denticon as the foundation for our growth,” shared Vary.   

“Denticon has all the features we required for the front office, the back office, and all the support teams,” added Vary. “It was also a great price.” 

Denticon RCM Benefits Every Team Member 

One of the reasons West Coast Dental chose Denticon was because of how it streamlines operations and saves time for every position within the company. Particularly for RCM teams, Denticon RCM automates previously labor-intensive tasks.

“Since we started using Denticon for 835 auto insurance posting, we’ve significantly reduced the time our team spends on insurance payment posting by twenty hours per week,” shared Morales. 

Simple for doctors and hygienists to use

“Denticon benefits the doctors because it’s easy to use,” said Morales. “You can easily enter the diagnosis, post procedures, enter progress notes from templates and can easily customize the information. Then those notes are attached to the claims, so it makes everything a lot more streamlined.” 

The hygienists like being able to see the periodontal charting and X-rays from within the patient’s chart in Denticon. The dental assistants like that Denticon makes it easy to enter procedures by tooth number, and the explosion codes that make it easier to identify everything that needs to be included with certain procedures.

Customizable appointment scheduling

Denticon offers online appointment scheduling with the ability to customize just the procedures, providers, and times that the practice wishes to allow. It also provides built-in patient communication tools including two-way text messaging and auto-generated emails. Practices can text or email links to digital patient forms, and the data reads back into Denticon, which saves the receptionists time and reduces data-entry errors. 

Patients can also upload a picture of their insurance cards in advance of their appointment, which makes benefits verification faster.

Efficient workflows and implementation

Denticon ensures efficient workflows for the practice managers, regional managers, and corporate team as well.  “It’s easy to enter treatment plans, enter insurance information, check eligibility, generate claims, understand the explanation of benefits and the patient’s ledger,” said Morales. “By making it easier and faster for the team, we’re able to provide a better patient experience.” 

“I would say to anybody who is considering Denticon, it is a great choice,” said Vary. “Our experience was a quick and painless implementation. And now we are part of a large Denticon community.” 

Ready to See How Planet DDS Can Help You? 

Schedule a demo to learn how our team can help your dental practice save time, increase revenue, and deliver a superior patient experience. 

Download the case study here: West Coast Dental Case Study