Apteryx Billing Questions

We have a customer portal where you can view invoices, update payment information, and make payments.

Click here: Customer Portal

Your Customer/Account ID is located on your invoice.

Click “reset password” on the main page of the customer portal and a password will be sent.

Q: How do I log in to my customer portal?

A: Click on the link: Customer Portal

Enter your Customer/Account ID, which can be found on your invoice. Your password will have been emailed to you. If you do not know your password, please click “Reset Password” on the main page of the customer portal, a new password will be sent to the billing email on file. Please be patient as this may take a few minutes to receive.

Q: Where can I find my invoice?

A: Please note that the [email protected] e-mail is no longer being monitored. Instead, please submit a ticket through our official support channel on Zendesk by following these steps.

  1. Visit our Zendesk Support Portal  > Client Hub | Help Center | Planet DDS
  2. Click on the “Submit a Support Ticket” button under the Apteryx section
  3. Provide detailed information about your issue, including your Customer ID and/or Invoice number, and our team will address it promptly. Failure to provide a Customer ID or Invoice Number will result in a delayed response. Please provide, if you are able.

We look forward to resolving your matter as quickly as possible and will respond to you within 72 hours. We appreciate your understanding and cooperation.

Q: How do I pay?

A: The account will be charged automatically with the credit card information provided at the time of set up. Otherwise, you can make payments through the customer portal. “Open Invoices” tab.

Q: How can I update my payment information?

A: You can update your payment information in the secure customer portal. Select add new card, once the credit card information is entered select “Update and Store information”

Q: Where can I get a receipt?

A: All receipts can be found in the customer portal under the “Paid Invoices” tab.

Q: Please take off my sales tax

A: Visit our Zendesk Support Portal  > Client Hub | Help Center | Planet DDS

  1. Click on the “Submit a Support Ticket” button under the Apteryx section.
  2. Provide detailed information about your issue, including your Customer ID and/or Invoice number, and our team will address it promptly. Failure to provide a Customer ID or Invoice Number will result in a delayed response. Please provide, if you are able.

We look forward to resolving your matter as quickly as possible and will respond to you within 72 hours. We appreciate your understanding and cooperation.

Q: What is this product on my invoice?

A: Information regarding products can be found here Product Training | Planet DDS

Q: Where do I send checks to?

A: We highly recommend having payment information on file, especially for those with monthly recurring billing. If you choose to continue paying via check, please make checks payable to Planet DDS. Please send checks to the following address:

17872 Gillette Avenue
Suite 250
Irvine, California 92614

For further assistance, please contact our Customer Care Team using the following link: Client Hub | Help Center | Planet DDS