Partnering for Success in 2025: A Message from Our Planet DDS CEO
While much has evolved at Planet DDS since our founding over twenty years ago, some things remain unchanged. We began with a bold vision to break down barriers in dental software for our customers, and that spirit of innovation and progress still drives us today.
In 2024, our team achieved significant milestones. Guided by our strategy, values, and mission, we’re moving faster than ever in 2025 to shape the future of dental enterprise solutions.
“As we settle into the new year, I want to personally thank our customers for the trust you’ve placed in us as your partner in growth. Whether you’ve been with us for years or you are just beginning your journey with Planet DDS, your collaboration with us inspires everything that we do. This year marks the beginning of an exciting new chapter, and we are more committed than ever to helping dental businesses achieve unprecedented growth and success.” —Eric Giesecke, CEO of Planet DDS
Strengthening Our Platform and Team to Support You
As we continue to grow, our focus remains on delivering innovative solutions and strengthening the foundation that supports your success. In the last year, we made significant strides in product development, infrastructure enhancements, and leadership expansion to better serve DSOs and dental groups. Here’s a look at some of the key advancements we’ve made:
- Product innovations: We launched DentalOS™, the industry’s first dental operating system built for DSOs, featuring an open API platform that sets new benchmarks for data integrity and workflow efficiency. We developed new integrations between Cloud 9 and Apteryx to improve data accuracy and streamline workflows. We rolled out new AI workflows, delivering operational insights to help you access the data you need more quickly.
Here’s how DentalOS can work for your business:
Other strategic developments include:
- Enhanced reliability and performance: We’ve made significant investments to increase the reliability and performance of our solutions, ensuring they deliver a consistent experience for you.
- Robust security and cloud infrastructure: We strengthened our cloud infrastructure to improve our security posture, shorten recovery times, reduce application latency, and provide cloud redundancy to keep your data secure and accessible, even during unexpected disruptions.
- Architectural enhancements: We’ve also invested heavily into making our solutions more fault-tolerant with code refactoring and architectural efforts.
- Trusted by industry leaders: We’re proud to now serve half of the top fifty largest DSOs in the country, a testament to the trust that dental organizations place in our solutions.
- Leadership additions: We welcomed new leaders, including Chief Operating Officer Matt Zelen, Vice President of Professional Services Molly Gapp, Vice President of Account Management Andrew Pullman, and Vice President of Support Bobby Spilka, who are passionate advocates for streamlining your implementation, support and day-to-day customer experience with Planet DDS.
“Every day, I feel fortunate to work alongside a team of individuals who live out our core values to support our customers. In 2024, we added many talented individuals to our team and saw new leaders join our ranks. Our team’s unwavering dedication to delivering better solutions and experiences for our customers inspires me daily, and I’m deeply grateful for the opportunity to lead such a mission-driven group.” —Eric Giesecke, CEO of Planet DDS
New Advancements in Technology
As we look ahead, we’re excited to deliver new technological advancements that will enhance Denticon, Apteryx, and Cloud 9, helping your team work smarter and more efficiently. Here’s a sneak peek of what’s coming up next:
- AI Assist: We just launched AI Assist, which delivers AI-driven insights directly into your clinical workflow, highlighting key treatment opportunities for better care decisions.
- Planet DDS Pay: Coming soon! Planet DDS Pay will unify your online and in-office payment systems into a single, seamless platform.
- Enhanced Eligibility: Enhanced Eligibility will improve real-time insurance verification, allowing for more accurate treatment presentation and resulting in fewer post-claim submission adjustments.
- Claim validation: Our new enhanced claim validation system will identify and address errors in insurance claims before submission, improving approval rates.
- Streamlined treatment plan workflows: Our new treatment planning workflows will cut down on extra steps for providers so they can focus more on patients.
- External API webhooks and API expansion: We will introduce event-driven webhooks and expanded API capabilities to enable real-time data sharing and deeper integrations with partner software of your choosing.
- Embedded, AI-driven workflows: We will launch embedded AI features to automate routine tasks and enhance decision-making across your clinical and administrative operations.
A Renewed Mission, A Stronger Foundation
At Planet DDS, we’re on a mission to fix what’s broken in dental software. This bold new mission isn’t just about building better technology; it’s about empowering your dental business to operate more efficiently and deliver exceptional care to your patients. As your partner in growth, we’re dedicated to providing smarter, faster, and more effective solutions that transform how dental businesses succeed.
Looking Ahead: A Shared Future of Innovation
As our industry undergoes technological shifts—from manual to AI, server to cloud, and all-in-one to connected systems—Planet DDS is poised to lead the way for years to come. In 2025, we’ll continue to build new technologies to help you work more efficiently and stay connected. We’ll continue to power practices around the country, providing the enterprise tools you need to run your operations as you’ve always envisioned.
Dedicated to Your Growth and Success
From the entire team at Planet DDS, thank you. It’s an honor to serve organizations like yours, where our shared efforts make a real and lasting impact. With the new year well under way, our commitment to delivering meaningful solutions and shaping the future of dental care continues to drive us forward every day.
The road ahead is full of exciting opportunities, and we’re grateful to have you with us on this journey. Wishing you a happy, healthy, and wonderful 2025. We hope to see you at Orbit! Register here.
Ready to elevate your dental organization with innovative practice management solutions? Contact us to see how Planet DDS can help drive your growth and success.
