Eric Pastan on Using Data to Drive Operational Success
The parameters of success in dentistry are fairly straightforward—high standards of patient care, operational excellence and profitability. In the latest episode of The Dental Economist Show, host CRO Mike Huffaker of Planet DDS welcomes Eric Pastan, director of Skytale Group, to unpack the strategic ways dental businesses can successfully scale, without compromising on operational excellence and patient care. Together, they explore:
- The importance of knowing a business from the inside out, starting from the front desk
- How a clear understanding of practice financials and P&L statements can drive sustainable growth
- The potential of technology and implementing the right systems
- How maintaining focus on clinical outcomes while building efficient business operations leads to long-term success
Tune in for the secrets behind scalability, using data to create value and building a robust dental empire.
Episode Highlights
In the latest episode, Eric Pastan takes a deep dive into data-driven growth, effective scalability, and the secrets behind operational excellence. Here are some highlights from the show:
Learning the business from the ground up
Pastan shares his journey into dentistry—the opportunities and challenges in scaling his own business. He highlights the importance of knowing one’s business from the inside out, emphasizing the importance of engaging with every aspect of day-to-day operations in order to build and scale an organization.
Prioritizing clinical excellence as the core business driver
Pastan stresses that exceptional clinical outcomes must be the driving principle of any successful dental organization, underscoring the importance of all business operations and systems, ultimately supporting and enhancing the ability to deliver quality patient care. Doing so naturally drives better patient acceptance, revenue growth, and long-term success.
Data-driven decision making without analysis paralysis
Pastan advocates for leveraging data while keeping metrics and tracking systems simple and actionable. Starting with clean, reliable data inputs allows businesses to provide teams clear visibility into performance while avoiding information overload that paralyzes decision-making.
Building value through integration and scalability
Pastan reflects on the integration versus expansion approach, highlighting that a focus on the former enables greater success for DSOs. He further shines a light on what buyers are looking for—whether systems, processes, and management structures can scale efficiently to support continued growth. The key is having standardized yet flexible approaches that can be replicated across locations while maintaining quality and profitability.
About The Dental Economist Show
Don’t miss insightful conversations with industry experts on the latest trends and top strategies to grow your DSO or dental business. Tune in to The Dental Economist Show each week as we meet at the intersection of profit and purpose.
