How Cloud 9 is Setting the Bar for Dental Specialty Practice Management Software

Lisa Tarus is the Office Manager at Hidden Smiles Orthodontics in Huntington, NY. Hidden Smiles has been on Cloud 9 Software since March of 2020, which was when the onset of pandemic restrictions began! Check out why Hidden Smiles Orthodontics has never looked back since joining us.

What is your favorite part about Cloud 9 Software?

There are so many great things about Cloud 9 it’s hard to narrow it down to one thing! The best thing I think Cloud 9 offers is it is accessible everywhere. During the lock down last year at the beginning of COVID, Cloud 9 made it so easy to interact with our patients from home. Whether it was rescheduling patients, updating information, scheduling non-contact appointments for aligner pickups, Cloud 9 made it so we could communicate with our patients from the safety of our homes. It makes everything so much easier for us as the staff to use and navigate our way through the patients and charts and schedules.

During the lock down last year at the beginning of COVID, Cloud 9 made it so easy to interact with our patients from home. Whether it was rescheduling patients, updating information, scheduling non-contact appointments for aligner pickups, Cloud 9 made it so we could communicate with our patients from the safety of our homes.
– Lisa Tarus, Office Manager

Who has made the most impact on your impression of Cloud 9, and why?

Definitely Kelsey Phillips. She is one of our favorite representatives. She came in and really took her time to walk us through almost every aspect of Cloud 9 and its benefits. She made sure we fully understood exactly how to use the software and answered any and all of our questions until we got it. And believe me, we had a lot. She even came back to the office after a year to train our newest staff members. She always has a special home here at the Hidden Smiles office!

What would you say to someone considering switching their practice management software?

What are you waiting for? Switch to Cloud 9! If you are looking to make your life easier, Cloud 9 is exactly what you need!

Are there any features besides the cloud-based functionality that you or your staff can’t live without?

Besides being cloud-based, I especially love that everything is so accessible and easily documented. If you forget to mark something down you did for a patient, or a letter you printed, it is all located in their patient history. Finances are easy to post, create, and adjust. Rescheduling patients is a 1-2-3 process. It just makes things so much simpler and everything is in one place so you don’t need to go to 10 different charts or files to find what you’re looking for.