Randa Seif on Dental Practice Innovation and Growth
In this episode of The Dental Economist Show, host CRO Mike Huffaker of Planet DDS welcomes back Randa Seif, COO of CaliDental, for an insightful discussion about dental practice innovation and growth. As a leader of a premier family and cosmetic dental practice with locations across California, Randa shares valuable insights about expanding dental services, managing talent, and building sustainable practices in underserved communities.
Learn more about:
- Expanding specialty services across multiple locations
- Strategies for talent acquisition and retention
- Implementing new technologies and automation
- Practice growth in underserved communities
- Building sustainable dental business models
- Employee engagement and culture building
- Future trends in dental practice management
- Balancing profitability with patient care
About Our Guest
Randa Seif brings her extensive experience in managing multi-location dental practices to share practical insights about growth, technology adoption, and creating patient-centered dental organizations while maintaining operational excellence.
Episode Highlights
In this enlightening episode, host Mike Huffaker reconnects with Randa Seif, COO of CaliDental, and the show’s first-ever guest. Here are some highlights from the show:
Specialty service integration
Seif discusses how CaliDental expanded its specialty services, including oral surgery, implants, and pediatrics, detailing their approach to both internal training and external partnerships.
“There is one specialty we don’t even make money out of it and it’s general anesthesia . . . We just went into it knowing that we don’t want to make money . . . We always care about providing them the same work under the same roof . . . I’m fine. I don’t want it as long as my patients are happy, and they’re well taken care of.” —Randa Seif
Technology and automation
Seif talks about how automation and technology implementation can improve operational efficiency and staff satisfaction while enhancing patient care.
Employee retention and culture
Seif shares insights on building a positive work culture, fair compensation, and creating an environment where employees can thrive long-term.
“The other thing we look at, where can we get talents faster? Because, yes, you can open a location where you actually have a lot of patients waiting, if I don’t have providers, if I don’t have dental assistant, if I don’t have hygienist expanding functions, I can’t operate efficiently to even see these patients. Our biggest burden in the company is finding talents to basically just fulfill the needs of the community.” —Randa Seif
About The Dental Economist Show
Don’t miss insightful conversations on the latest trends and strategies in dental practice management. Tune in to the Planet DDS weekly podcast to learn how to optimize your DSO’s value and stay ahead in a rapidly evolving industry.
